FAQs
GENERAL
Q: Why do I have to make an appointment before coming down?
It is best to schedule an appointment so we can ensure that someone is around to attend to you (as we may be running other errands such as deliveries etc). Also, our store is humbly small therefore, this will help in crowd control. :)
For appointments, reach out to us at our IG: @emflowerment.sg or 87831146.
WHOLESALE
Q: How do I apply for wholesale membership?
Simply sign up to be a member under our loyalty programme to unlock exclusive discounts and rewards and enjoy the perks of being our valued member!
Q: How much is the delivery fee for wholesale items?
Delivery is FREE for orders above $200. Otherwise, the delivery fee is at a flat rate of $12 islandwide.
To opt for self-collection, pick-up is available at 11 Woodlands Close, #08-15 (Room L3), Woodlands 11, Singapore 737853. Self-collection is by appointment basis. Please contact us to make an appointment.
SHIPPING
Q: When will my order be dispatched?
For wholesale orders, delivery will take place within 3 working days. For urgent orders, please reach out to us.
For customized flower arrangements/bloom boxes orders, we strongly recommend placing your orders at least 3 business days in advance to avoid any delays.
RETURN POLICY
Unfortunately, we do not accept returns. Once you have made a purchase, it is final and non-refundable.